Bow Ties Sydney, Australia - Le Noeud Papillon - Specialists In Self Tying Bow Ties

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Tuesday, December 13, 2016

Why We Value Your Feedback

The internet is a strange place as you very rarely get to meet anyone face to face in my experience. The closest most get is by phone or online chat. But the simple fact is that for the most part some human interaction had to occur for your transaction to place. At one end is the customer with his expectations, at the other a supplier of the goods or services who is hoping to keep that customer happy and funnel them into becoming a repeat customer. So it doesn't matter how automated your systems are or how clever you are at marketing, you can't avoid that relationship and mostly what we really love about that is the final human interaction or that finesse of being in the hands of someone competent and capable - that is why I love buying perfumes from Hermes in the city.

Over time, it's not the customers that come for one thing and never speak to you again that you build your business on but those customers that feel comfortable enough to text you on whatsapp or drop you an email to tell your about a recent tailor they met on their trip to Italy. And it is for the most part these customers that keep you going, because, as I have said too many times before, a predominantly web based business can be a lonely place at times. It is for this reason that we encourage our customers to post our bow ties on Instagram and Facebook so we can at least see how they went, be it a wedding in Tulum, Mexico, or else the Botanical Gardens right here in Sydney. But it doesn't need to be that glamorous either, sometimes it's just seeing a bow tie en route for work.

Yesterday we received a wonderful email from a customer that had potentially been a disaster in the making. I will let Dafir tell the story but needless to say I am grateful he wrote in as I am to all our customers who stay in contact. There is no Le Noeud Papillon without you.

With my wedding imminent in late 2016 I had almost everything organised, almost. The theme was classic black and white and while I took great care and effort on having a bespoke tuxedo constructed for the big day I made the assumption that finding a nice bow tie to go with my ensemble would consist of a simple outing to one of any fine menswear stores in Melbourne.

You know what they say about assumptions don't you?

After searching high and low I realised, with one week to go, that finding the right tie, one that wasn't just a preformed, nasty, generic piece of shiny afterthought, was going to be tougher than I imagined.

After much research I stumbled across Le Noued Papillon's website and immediately called. I spoke with Nicholas and related to him my plight and exactly what I was looking for. He told me he might have what I was after in front of him and sent me a photo of this impeccable one piece diamond tipped bow. I purchased it and it was promptly sent to my home. Upon trying on the bow, to my dismay I realised that it was too short by 1-2cm. It was a gamble that didn't pay off as a one piece has absolutely zero tolerance and this bow was already made for a particular neck size which just fell short of mine. I spoke again with Nicholas, this time a little distraught as my wedding was a couple of days away, and he pointed me in the direction of P.Johnson tailors who might be able to help as they stock a limited number of his ties here in Melbourne. Upon entering their store, the day before my wedding, they were able to provide me with a tie even more suited to my tuxedo and one of absolute singular beauty. Nicholas immediately pledged to return my payment for the first tie upon receiving it back and wished me a happy wedding.

Now you see gents I go on about this and I'm sure some of you think I sound more like the bride than the groom (I'm actually a bit of a "bloke" to be fair) However if you place importance on quality then details like this definitely matter. You will not find better quality than this anywhere.

More important is the quality of service. The service you have shown me is so rare these days it is to be applauded. I would recommend to anyone looking for the best quality in both product and service to definitely reach out to Nicholas and his team at Le Noeud Papillon. You will not regret it.

All the best,

D. Ettakadoumi
Melbourne, Australia

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