The difficulty in offering custom made products is in keeping customers happy. Sometimes things go wrong; communication is unclear, timetables are shifted, desires change. I say this because one customer this week was upset with a final product and as a doctor I dined with on Friday night said to me, you never remember the patients that you had a great result with, you live with the memory of the ones that were the most dissatisfied. Sagacious words.
Thankfully, Pedro below was not disappointed. Our first iteration that we did for him he was not happy with the size of the crystals and the ultimate shape of the bow tie. So we did a second one and shipped it off to him post haste as he had to receive the bow in Miami before shooting off to Cannes in France. He wrote to say he was happy with the second. So, I wrote back and asked for some photos.
One more happy customer, now to try and solve the unhappy one.
Bespoke work is requested through the website www.lenoeudpapillon.com
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